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| Shipping & Returns |
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Shipping Times: We give first priority to expedited orders, with ground orders receiving second priority. Generally, all expedited orders will be shipped the same day if ordered online before 11:00 A.M. MST on a weekday. Ground shipments, generally, are shipped the following business day, but, under some circumstances, shipping may be delayed. If your order is expected to be delayed in shipping, we will notify you via e-mail or telephone. Please note that we do not ship items on Saturday or Sunday, so orders placed on either of those days will not ship until, at the very earliest, Monday. PLEASE NOTE THAT NORMAL SHIPPING POLICIES DO NOT APPLY WITHIN 5 DAYS OF A HOLIDAY DUE TO THE VOLUME OF ORDERS WE RECEIVE.
Receiving Time: Please be aware that expedited shipping (1-3 day air) refers to BUSINESS days and does not include weekends. Also, please be advised that your order may not ship the same day you order it. Standard ground shipping generally takes 1-4 business days to receive (in the Western US) and 3-6 business days (in the Eastern US). However, since we have no control over your order once it has been shipped, we are not responsible for delays in shipping due to Fed Ex, Fed Ex Ground, USPS, or UPS. Claims for timely delivery must be taken up with the courier service. PLEASE NOTE THAT GUARANTEED DELIVERY THROUGH OUR CARRIERS DOES NOT APPLY WITHIN 5 DAYS OF A HOLIDAY.
International Orders: We do ship internationally. Since our shipping charts only figure for U.S. orders, please contact us for international shipping rates. Please e-mail our international shipping department with your name, address, postal code and the exact item(s), including size(s) you would like at info@flagplanet.com. We will respond via e-mail with a shipping quote.
Military Personnel Orders: We do ship to APO's. However, since they require special handling and shipping (we do not use the US Mail for standard orders), there is an additional fee for shipping. Once you have placed your order, we will e-mail you with the additional charges. We will then wait to ship your order until you approve the shipping/handling charges.
Items Out of Stock: If you order an item that is temporarily out of stock, we will contact you either by e-mail (for ground shipping) or by phone (for express/expedited orders). If an item is currently out of stock, we can generally get a replacement item in 2-3 business days. PLEASE NOTE THAT NEAR HOLIDAYS, MOST OF OUR CORRESPONDENCE WILL BE THROUGH E-MAIL.
Damaged/Mis-shipped Items: We make every effort to send your order packaged properly, correctly, and completely. Unfortunately, occasionally there may be errors or damage. Mis-shipments, damage, or shipping errors must be reported to us within 48 hours of delivery so that we may promptly submit a claim to the courier or rectify the problem. We are not responsible for mis-shipments, damage, or shipping errors not reported to us within 48 hours of delivery.
Cancelled Orders: We make every effort to process your order promptly. If you decide to cancel your order, please notify us as soon as possible. However, if your order has already been processed, you may be subject to a cancellation fee. If your order has already shipped, you will be responsible for all freight charges and a re-stocking fee.
Orders Not Received: Please note that it is your responsibility to contact us if you do not receive your order within the expected shipping time. We are not responsible for orders lost by the shipping courier if we are not alerted by you within the courier's time limits.
Questions: If you have any questions, please e-mail info@flagplanet.com.
Returns: We do out best to provide you with an easy exchange process. If you would like to make a return or exchange, simply follow these easy guidelines:
1.Verify that the merchandise you ordered is eligible for return or exchange (see Terms below).
2.Ensure that any merchandise that is being returned is in new condition with all of the original pieces and tags attached.
3.E-mail info@flagplanet.com with your original order invoice # and reason for return to receive a RA#.
4.Please write the RA#, reason for return, and how you would like us to handle the exchange on the bottom of the original invoice. Place this invoice with the item(s) for return in the box.
5.Write the RA# clearly on the outside of the box.
6.Send us the item(s) in the original packaging (when possible), insured for the full product value, via traceable UPS, FedEx, or DHL to
FlagPlanet.com Returns Department
562 Kalia Cove
Murray, Utah 84123
Please send return in box/package packed securely and large enough to accommodate the item(s). If merchandise is damaged due to improper packing or packaging, refund or exchange will not be given.
Terms on Returns and/or Exchanges: We will gladly accept merchandise purchased from us for exchange or return within 7 days of delivery of order. EXCEPTIONS!!!: Closeout, discontinued, and used items are not eligible for exchange or return. (HOLIDAY RETURN POLICY IS 7 DAYS AFTER HOLIDAY.) Full refund will not be given on merchandise returned in anything other than new, unused, unworn and resalable condition. If an item is returned to us without its attached tags (still attached), damaged, used, or in anything other than new condition, or without a return authorization number, the package may be refused, returned to customer at customer's expense, or given partial or no credit, depending on shipping manager's current policy. You may request an exchange, in-store credit, or credit on your credit card for your returned purchase. We are only able to offer credit on the card that was originally used to purchase the merchandise. Please note that sales are final on closeout, discontinued, and used items. All returns must have a valid RA# on the outside of the box in order to receive credit. Shipping and handling charges will not be refunded on orders that were originally shipped free of charge. A re-stocking fee may apply to returned, oversized, and special-order items. Please call for complete details. PLEASE DO NOT SEND RETURNS THROUGH THE MAIL AS THEY ARE DIFFICULT TO TRACK AND, IF LOST, ALMOST IMPOSSIBLE TO RECEIVE REIMBURSEMENT. We are not responsible for returned items until we have signed for them. UPS, Fed Ex, or Fed Ex Ground are the best options when returning merchandise as they require a signature for delivery. Any refused shipments that were originally ordered by the customer will be charged a 20% restocking fee and the complete shipping and handling costs. The customer is responsible for all shipping on returns/exchanges and all shipping costs on the exchanged item. Returns/exchanges are usually processed within 3 - 4 business days after receipt. However, during busy times, they can take up to 15 business days. Please contact us if you have not received a status on your return/exchange after 10 days of our receiving it. Please have the tracking number of your returned package available when you contact us.
Damaged or Delayed Merchandise: We make every effort to send your order in a safe and timely manner. We use only reputable couriers (usually Fed Ex, Fed Ex Ground, or UPS). If you receive a package that is damaged, please contact our customer service department immediately, within 24 hours of receipt, as shipping damage claims have a limited submitting time. Unfortunately, since we have no control over your order once it has been shipped, we are not responsible for delays in shipping due to Fed Ex, Fed Ex Ground, USPS, or UPS. Claims for timely delivery must be taken up with the courier service.
Product Description/Images: Product descriptions are a generalized overview for a specific product. More detailed information is available by contacting M&M Watersports / BoardCo, Inc. Product images are for representation only. Products may differ in appearance from the images and/or descriptions on the website. Manufacturer changes in color, functionality, and styling may not be represented in either the current image or description. M&M Watersports and BoardCo, Inc. will not accept returns based on image and/or description discrepancies. Please contact us if you have questions about specifics BEFORE placing your order.
Product Warranty: We sell only the highest quality merchandise and stand behind every product we sell. If you have a problem with an item purchased from us, please contact our customer service department immediately. We will give you the warranty information and help you obtain warranty service. In many cases, you may work directly with the manufacturer for warranty claims. Please note that the customer is responsible for all shipping charges on warranty returns, whether to M&M Watersports / BoardCo, Inc. or the manufacturer, including any return shipping charges not covered by the manufacturer. International warranty returns may be charged a handling fee.
Shipping Errors: We try to provide our customers with the best service and shipping. If you encounter a shipping error that is the fault of our shipping department, please contact us immediately and we will handle the problem as quickly as possible, at our expense. Please note that discrepancies must be reported within 24 hours of receiving product. No Exceptions! |
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